fa998 Privacy Policy

This Privacy Policy ("Policy") governs the information relationship between fa998 ("we", "us", "platform") and its users ("you", "your"). By registering with or using fa998's services, you are considered to have accepted the terms of this Policy. We are committed to protecting your personal information and this Policy clearly explains what information we use and how.

If you disagree with any term of this Policy, please refrain from using fa998's services. For any questions, contact our support team.

We collect various types of information when you open an account with fa998 and throughout your ongoing use of the services. This information falls into two main categories.

1.1 Directly Provided Information

Information that you voluntarily provide to us includes:

• Full name and date-based age verification details (we only serve those aged 21 and above)
• Valid email address and mobile number
• Preferred username and password
• Payment-related information — bKash, Nagad, or Rocket account numbers (for transaction verification)
• Document details required for identity verification (such as national ID or passport number)
• Any information or messages you provide when contacting support

1.2 Automatically Collected Information

When you use fa998, certain information is automatically recorded through technical means:

• IP address and device identifier information
• Browser type, version, and operating system information
• Site access time, duration, and details of pages visited
• Gaming activity logs — betting, wins, losses, and transaction history
• Session information collected through cookies and similar tracking technologies

We collect your information solely to fulfil the legitimate purposes listed below. Your information is not used for any additional or unauthorised purpose.

2.1 Account Management & Security

• Account creation, verification, and secure maintenance
• Login identification and prevention of unauthorised access
• Ensuring the protection of minors through age verification
• Prevention of fraudulent activity and account hacking

2.2 Financial Transaction Processing

• Processing deposits and withdrawals via bKash, Nagad, and Rocket
• Maintaining transaction history and resolving disputes
• Necessary monitoring to prevent money laundering

2.3 Service Quality Improvement

• Customising the gaming experience according to your preferences
• Identifying and resolving technical issues on the platform
• Reviewing and improving customer service standards
• Analysing user behaviour to develop new features and services

2.4 Communication & Support

• Sending important account-related notifications
• Providing assistance through support tickets and live chat
• Sending responsible gaming information and alerts

fa998 takes the highest technical and organisational measures to protect your information.

3.1 Encryption & Technical Protection

All data transmission between you and fa998's servers is protected by SSL (Secure Socket Layer) encryption. Passwords and sensitive financial information are always stored in encrypted format — never in plain text. Our systems undergo regular security audits.

3.2 Access Control

Access to your personal information is limited only to those employees for whom it is essential to their work. All employees operate under strict confidentiality agreements. Any attempt at unauthorised access is automatically detected and prevented.

3.3 Data Retention Period

We retain your information for as long as your account remains active or as long as necessary to provide the service. Even after an account is closed, certain information may be kept for a specified period to meet legal obligations. Once that period ends, the information is securely deleted or anonymised.

fa998 never sells, rents, or exchanges your personal information. However, in certain limited circumstances, information may be shared with third parties:

4.1 Payment Processors

Necessary financial information is shared with payment providers bKash, Nagad, and Rocket to complete transactions. This information is used solely for the purpose of verifying and completing transactions.

4.2 Technology & Service Providers

We work with trusted technology partners to manage gaming software, platform infrastructure, and customer service. Information is shared with these partners only within the scope of their own service provision, and they are also bound by strict confidentiality agreements.

4.3 Legal Obligations

We may be required to disclose information to comply with court orders, legitimate requests from government authorities, or applicable law. In such cases, only the minimum necessary information is disclosed.

4.4 Business Transfers

In the event of a business merger, acquisition, or restructuring, user information may be transferred. However, the new operating entity will also be required to comply with the terms of this Privacy Policy.

fa998 uses cookies and similar tracking technologies to improve your experience.

5.1 Types and Purpose of Cookies

• Essential Cookies: Necessary for keeping login sessions active, storing security tokens, and managing core platform operations.
• Functional Cookies: Remember your language preferences, gaming settings, and account preferences.
• Analytics Cookies: Collect anonymous data to understand site usage patterns and evaluate performance.

5.2 Cookie Controls

You can disable cookies by changing your browser settings. However, disabling essential cookies may affect some core platform functionality, such as maintaining login sessions or completing transactions.

As a fa998 user, you have certain fundamental rights over your personal information.

6.1 Right to Access Information

You may request a copy of your personal information held by us at any time. This request can be submitted through the support team.

6.2 Right to Correct Information

If there is any inaccuracy or incompleteness in your stored information, you may request that we correct it. We will make the necessary changes as soon as possible.

6.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, where there are legal obligations, active transactions, or ongoing disputes, it may not be possible to fulfil this request in full.

6.4 Objection to Processing

You may object to the processing of your information for specific purposes (such as marketing communications). We will give serious consideration to your objection and comply where applicable.

fa998 is for those aged 21 and above only. We do not knowingly collect any personal information from minors. Age verification is a mandatory step in the registration process.

If any minor's information has been collected without our knowledge and this comes to our attention, that information will be immediately deleted and the associated account will be closed. If you believe a minor is using our platform, please notify our support team.

fa998's servers and technology infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that the standard of protection outlined in this Privacy Policy is maintained in all locations.

Data Protection Agreements (DPA) are signed with third parties with whom data is shared, ensuring that your information receives the same level of protection wherever it goes.

fa998 reserves the right to amend or update this Privacy Policy as needed. If significant changes are made to the Policy, we will notify you in the following ways:

• Sending a notification to the email address registered to your account
• Displaying a notification when you log in to the platform
• Updating the "Last Updated" date on this page

Continuing to use fa998 after an update will be considered acceptance of the revised Policy. For significant changes, your consent may be sought again.

fa998 believes in responsible gaming. Information about your gaming behaviour may be used not only to improve the service but also to support your wellbeing.

If our analysis shows that a user's gaming habits are becoming problematic, we may send support or informational messages. To learn more about responsible gaming, visit our Responsible Gaming page.